- DELIVERY DELAYS (Updated 1/11/2021)
- DAMAGED ITEM
All goods damaged while in transit must be reported to us within 3 days of delivery via email. Please send proof of damaged items and packaging to info@MyMangakaLIFE.com for further assistance. We will do all we can to replace the items free of charge or offer a refund if items prove to be unusable and damaged. We are not responsible for damage caused by you (i.e. damages caused by but not limited to dropping, tearing, bending, etc.) We will NOT refund or replace items we suspect have been used. Refund for damaged items will only be processed once items have been returned to us, received, and examined by our team. Once damaged goods are approved by our team, refunds will be returned via your original payment options. Funds will appear in your bank account within 10-15 days (**times vary depending on your bank).
- MISSING / WRONG ITEMS
If items are missing from your order or wrong items were sent to you, please report this to us via email within 3 days of delivery (with photographs if applicable) and we will help you. Email info@MyMangakaLIFE.com for assistance.
- ORDERED WRONG SIZE
If you have ordered an article of clothing and it does not fit you as you wished (i.e. you ordered the wrong T-shirt size) please email us at info@MyMangakaLIFE.com for assistance so we can exchange it for one in the correct size. Customer is responsible for return shipping as well as shipping costs for the new item being sent to them. Clothing must be 100% free of any signs of use (i.e. all tags and stickers must not be removed, garment must not be worn outside or washed, must be free of perfume/cologne, garment must be free of stains, sweat, food smells, animal fur, etc.) Exchanges must be made within 7 days of arrival. Refund will be processed once item has been returned to us, received, and has been “quality checked”. If item is damaged, shows signs of wear, or we suspect item has been used we may offer a partial refund at our discretion or item will be sent back and a refund will not be processed.
- LOST ORDERS / ITEMS NOT RECEIVED
If orders are deemed as “lost in transit” by the post office we will replace items free of charge. However, if your order is marked as “delivered” by the post office, please contact your local post office for further assistance in locating your package. Unfortunately we have no control over the post office and are not liable for stolen or missing packages or the mishandling of packages once they are marked as “delivered” by your post office.
- CANCELING AN ORDER
If you are looking to cancel an order, please contact info@MyMangakaLIFE.com within 24 hours of placing your order. After this point, orders are forwarded to our fulfillment center to be processed and prepared for shipping and can no longer be cancelled.
**Due to the fragile nature of a majority of our products (books, comics, portraits / commissioned art, and art supplies), all sales of such items are final and can not be returned or exchanged. For sanitary reasons regarding to (but not limited to) COVID-19, orders containing food, face masks, and/or original art work are non-refundable. If items are damaged in transit, please read “DAMAGED ITEM” section of our FAQ for more assistance.